Privacy Policy

Last updated: 22 October 2026

The short version

• Other people see your PIN, never your phone number.
• We verify your phone number privately so we can keep RiiG3N safe.
• Calls go through a secure relay, so other users don't see your number, location or IP address.
• We don't show adverts and we never sell your data.
• When you RiiG3N, chats are kept privately in a safety archive for 6 months, used only for investigations, then deleted.
• We store data in London where possible.
• Wherever you live, you have rights over your data. Section 11 explains them.

1. Who we are

RiiG3N is run by RiiG3N Ltd, a company registered in England and Wales (company number 17529915, registered office Unit 82a, James Carter Road, Bury St. Edmunds, Suffolk, IP28 7DE). We are the controller of your personal data under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, and under the EU General Data Protection Regulation (EU GDPR) for users in the European Union and European Economic Area.

You can contact us about privacy at hey@riig3n.com.

2. What this policy covers

This policy covers the RiiG3N app for Android and iPhone and the website at riig3n.com. RiiG3N is for people aged 18 and over. We don't knowingly collect data from anyone under 18, and we close accounts we find belong to someone under 18.

3. What we collect

Information you give us

• Phone number. We use it to verify your account and to help prevent abuse. It is never shown to other users.
• Profile details you choose to add, such as a display name, photo, status line and parting message.
• Messages and media you send, including text, photos, videos, voice notes, voice masks, audio and files.
• Contact requests you send or receive, including any note attached to them, and your list of favourites.
• Reports you make about other users, and anything you tell us when you contact support.

Information created when you use RiiG3N

• Your PIN history, including when you RiiG3N and get a new PIN.
• Call information, such as when a call started and ended. Calls are routed through our secure relay so the other person can't see your number, location or IP address.
• Device and technical data, such as device type, operating system, app version, IP address, crash logs and push-notification tokens.
• Safety signals, such as screenshot alerts and the number of reports against an account.

Information from others

• App stores and our subscription provider tell us whether you have an active subscription. We don't receive your full card details.
• Other users may report you or send you messages that contain information about you.

4. How we use it, and our lawful basis

We do not use your data for advertising, we do not show adverts, and we do not sell your data to anyone.

5. Features that affect your data

• RiiG3N (new PIN). Your old PIN stops working straight away and everyone who isn't a favourite is removed from your contacts. Their chats are moved to the safety archive (see section 7).
• View once. A view-once photo or video can be opened once. After that it's removed from both phones and deleted from our servers. Location data is removed from photos and videos automatically. Someone could still photograph their screen.
• Disappearing messages. Messages are removed from the chat after the time you choose: 1 hour, 24 hours or 7 days.
• Screenshot alerts. Screenshots of chats are blocked on the free plan. On Chameleon plans you can take them, and the other person is told on most phones (some older Android phones can't report screenshots). The screenshot itself is never sent to us. View once photos and videos stay screenshot-blocked for everyone, including paid users.
• Editing and deleting messages. You can edit your messages for 15 minutes and delete them for everyone for 48 hours. When you do, the original is kept privately so abuse can't be hidden by editing or deleting. Only our safety team can see it, and it's deleted after 6 months.
• Voice masks. When you create a voice mask, the text you type and your chosen voice, tone and language are sent to an AI voice provider that turns it into audio. Your real voice is never recorded for this. Voice masks are still linked to your account and kept in the safety archive like other messages.
• Translator. When you translate a message, its text is sent to a translation provider to produce the translation.

6. Who we share data with

We only share personal data where we need to, and only with:

• Trusted service providers who help us run RiiG3N, for example to host the service, connect calls, verify phone numbers, power voice masks and translation, send notifications and manage subscriptions. They act only on our instructions, under contracts that require them to keep your data secure and confidential, and they can't use it for their own purposes.
• Apple and Google when you download the app or buy a subscription through their stores. Their own privacy policies apply.
• The police, courts or regulators where the law requires it, or where we believe it's needed to protect someone from serious harm.
• A buyer or successor if RiiG3N Ltd is ever sold or merged. This policy would continue to protect your data.

You can ask us for more detail about the types of providers we use by emailing hey@riig3n.com.

7. How long we keep it

• Your account data for as long as your account is open.
• The safety archive. When you RiiG3N or remove someone, chats with them are kept privately for 6 months, used only to investigate reports of abuse or to meet legal requests, then deleted.
• Original versions of edited and deleted messages are kept privately for 6 months, then deleted.
• View-once media is deleted once opened. Disappearing messages are removed after the time you set.
• After you delete your account, we delete or anonymise your data, apart from anything held in the safety archive, which is deleted when its 6 months are up, and anything we must keep by law.

8. Where your data is stored

We store data in London where possible. RiiG3N can be used around the world, so to deliver messages and calls your data may also be processed in other countries, including countries outside the UK and the European Economic Area. Wherever that happens, we make sure it's protected by safeguards recognised under UK and EU law, such as adequacy decisions, the UK International Data Transfer Agreement or the EU Standard Contractual Clauses. You can ask us for more information about these safeguards at hey@riig3n.com.

9. Keeping it secure

We protect data with technical and organisational measures, including access controls, strict limits on who at RiiG3N can see it, and only working with providers that meet high security standards. You can also lock the app with your face, fingerprint or passcode. No online service can promise to be completely secure, so please tell us at hey@riig3n.com if you spot a problem.

10. Your rights

Under UK data protection law you have the right to:

• access a copy of your data;
• correct data that is wrong;
• have your data deleted;
• restrict or object to how we use it;
• receive your data in a portable format;
• complain to the Information Commissioner's Office (ICO) at ico.org.uk.

To use any of these rights, email hey@riig3n.com. To delete your account, use the option in the app's settings or our delete-account page.

11. If you live outside the UK

We give everyone the same core protections wherever they live: we don't show adverts, we never sell your data, and you can access, correct or delete it. Depending on where you live, you may also have the rights below.

European Union and European Economic Area

• You have the rights listed in section 10 under the EU GDPR, on the same lawful bases set out in section 4.
• You can complain to the data protection authority in the country where you live or work, or where you think a problem happened.

United States

• We do not sell your personal information, and we do not share it for cross-context behavioural or targeted advertising.
• Depending on your state, such as California, you may have the right to know what personal information we hold about you, to access it, correct it and delete it, and to opt out of sale, sharing or profiling. We won't treat you differently for using these rights.
• We don't use your sensitive personal information to infer things about you.

Everywhere else

• If you live in another country, such as Canada, Australia, India or Brazil, you have whatever rights your local privacy law gives you, and we will respect them.
• If your local law gives you more protection than this policy, your local law applies.

To use any of these rights, email hey@riig3n.com and tell us which country you live in. We may need to check it's really you before we act on a request.

12. This website

riig3n.com doesn't use cookies, analytics or advertising trackers. Like any website, the services that host the site and deliver its fonts receive standard technical data, such as your IP address, so they can show you the page and keep the site secure.

13. Changes to this policy

If we make important changes, we'll tell you in the app before they take effect. The date at the top shows when this policy was last updated.