RiiG3N
Legal

Terms of Use

Last updated: 22 October 2026

The short version

  • You must be 18 or over to use RiiG3N.
  • Be kind. No harassment, threats, scams, hate or illegal content.
  • Voice masks and the translator must never be used to impersonate a real person or to deceive anyone into harm.
  • Paid subscriptions renew automatically through the App Store or Google Play until you cancel there.
  • We can suspend or remove your account if you misuse RiiG3N or we receive reports of malicious behaviour. We keep a safety archive so we can investigate.

1. About these terms

These terms are an agreement between you and RiiG3N Ltd, a company registered in England and Wales (company number 17529915, registered office Unit 82a, James Carter Road, Bury St. Edmunds, Suffolk, IP28 7DE). They apply to the RiiG3N app and to riig3n.com. By creating an account or using RiiG3N, you agree to them. Our Privacy Policy explains how we handle your data.

2. Who can use RiiG3N

  • You must be at least 18 years old.
  • You must use a phone number that belongs to you, and give us accurate information when you sign up.
  • You can't use RiiG3N if we've previously banned you, or if the law prevents you from using it.
  • RiiG3N is available in countries where the App Store or Google Play offers it. If you use it outside the UK, you're responsible for following your local laws.
  • You can't use RiiG3N if you're in a country, or on a list, that UK, EU or US sanctions laws prohibit us from serving.

3. Your account and your PIN

  • Other people reach you through your PIN, not your phone number. Nobody can message you until you accept their request.
  • When you RiiG3N, you get a new PIN, your old PIN stops working, and everyone except your favourites is removed. Anyone who tries your old PIN sees your parting message. This can't be undone.
  • You're responsible for activity on your account. Keep your phone and app lock secure, and tell us at hey@riig3n.com if you think someone else has access.

4. Rules for using RiiG3N

You must not use RiiG3N to:

  • harass, bully, threaten, stalk or intimidate anyone;
  • send sexual content to someone who hasn't clearly agreed to receive it, or share intimate images of anyone without their consent;
  • share any sexual content involving children, which we report to the authorities;
  • scam, defraud or mislead people, including fake sales and payment scams;
  • promote hate, violence, terrorism or self-harm;
  • impersonate a real person, including by using a voice mask or a translated message to pretend to be someone else;
  • send spam, or use bots or automated tools to create accounts or contact people;
  • break the law, or infringe anyone's copyright, trade marks or privacy;
  • interfere with, reverse-engineer or attack the app or our systems.

5. Safety and reporting

  • You can report any user from their chat. We review reports and may remove content, or warn, suspend or ban accounts.
  • You can complain about content, about how we handled a report, or about a decision we made, and appeal decisions about your account. Our Safety and Complaints page explains how, and lists helplines in the UK and other countries.
  • To investigate reports, we keep chats in a private safety archive for 6 months after a RiiG3N or removal. Our Privacy Policy explains this.
  • Screenshot alerts and View once help protect your privacy, but they can't stop someone photographing their screen with another device. Screenshot alerts work on most phones, but some older Android phones can't report them.
  • RiiG3N helps you avoid giving out your number, but it can't guarantee your safety when you meet people. Meet in public, tell a friend where you're going, and contact the police if you feel in danger.

6. Your content

You own what you send. You give us a limited licence to store, transmit and process it, including through our service providers, only so we can run RiiG3N for you, including creating voice masks and translations when you ask. You must have the right to share anything you send.

7. Voice masks and the translator

  • Voice masks turn the text you type into speech using AI voices. They aren't recordings of real people.
  • Translations are produced automatically and may not be perfect. Check anything important.
  • Voice masks are labelled as voice masks to the person who receives them, and they're linked to your account like any other message.
  • Monthly or daily voice-mask allowances depend on your plan, as shown in the app.

8. Subscriptions

  • RiiG3N is free to use. Optional paid subscriptions unlock extra features, as described in the app at the time you buy.
  • Subscriptions are bought through the Apple App Store or Google Play and renew automatically at the end of each period unless you cancel at least 24 hours before it ends.
  • You can cancel at any time in your App Store or Google Play account settings. You keep paid features until the end of the period you've paid for.
  • Refunds are handled by Apple or Google under their policies. This doesn't affect your statutory rights.
  • If we change prices, we'll tell you in advance and the new price will only apply from your next renewal.

9. Our intellectual property

The RiiG3N name, logo, chameleon mascot, app design, ringing tones and software belong to RiiG3N Ltd. You can use the app for your own personal, non-commercial use. You can't copy, sell or build on it without our written permission.

10. Ending your account

  • You can delete your account at any time in the app's settings or through our delete-account page.
  • We can remove your account. RiiG3N Ltd reserves the right to suspend or permanently remove any account, with or without notice, if we reasonably believe the app is being misused or these terms have been broken.
  • This includes where we receive reports of harassment, threats, scams, impersonation or any other malicious behaviour, and our review of those reports supports them.
  • We may also act where the law requires it, or where we need to protect other users or the public.
  • Where it's safe and lawful to do so, we'll tell you why. If you think we've made a mistake, you can appeal by emailing hey@riig3n.com, as explained on our Safety and Complaints page. Someone who wasn't involved in the original decision will review it.
  • If your account is removed, you lose access to your PIN, contacts and chats, and you must not create a new account without our permission. Cancel any paid subscription in your App Store or Google Play settings.

11. Availability and changes to the app

We work hard to keep RiiG3N running, but we can't promise it will always be available or free of errors. We may change, add or remove features over time. If a change significantly reduces what a paid subscription gives you, we'll tell you in advance.

12. Our responsibility to you

  • We are responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care and skill.
  • We are not responsible for what other users say or do, on RiiG3N or when you meet them.
  • We are not responsible for delays or outages caused by events outside our reasonable control, including failures of internet, telecoms or third-party services we rely on.
  • Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that can't be limited under the law that applies to you. Your statutory rights as a consumer are not affected.
  • Apart from those cases, our total liability to you is limited to the amount you paid us in the 12 months before the claim.

13. Changes to these terms

If we make important changes, we'll tell you in the app before they take effect. If you don't agree with the changes, you can delete your account.

14. Law and disputes

  • These terms are governed by the law of England and Wales, and disputes can be brought in the courts of England and Wales.
  • If you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts.
  • If you live outside the UK, you keep any protections that the consumer laws of your country give you and that can't be removed by agreement, and you can bring proceedings in your local courts where those laws allow it. Nothing in these terms takes those rights away.
  • If any part of these terms can't be enforced where you live, the rest still applies.

Please contact us first at hey@riig3n.com so we can try to sort things out.