Safety and Complaints

Last updated: 22 October 2026

The short version

• In danger right now? Call your local emergency number, such as 999 in the UK, 112 in Europe, 911 in the US and Canada or 000 in Australia.
• Report anyone from their chat in the app. Reports are confidential and the other person isn't told who reported them.
• Complain or appeal a decision by emailing hey@riig3n.com. A different person from the one who made the decision will review it.
• This process is open to everyone, wherever you live.

1. Reporting someone

You can report any user, or any message, photo, video or voice note they send you, from their chat in the app. You don't need to be a paying member, and you can also block or remove them straight away.

Please report anything that:

• is illegal, such as threats, fraud, hate crime or sharing intimate images without consent;
• involves the sexual abuse or exploitation of a child, which we report to the authorities;
• is harassment, bullying, stalking or unwanted sexual content;
• encourages suicide, self-harm or eating disorders;
• uses a voice mask or a translation to impersonate someone or deceive you;
• breaks our Terms of Use in any other way.

Our safety team reviews every report. We can see the chat being reported, including messages kept in our private safety archive. Depending on what we find, we may remove content, warn, suspend or ban the account, and report it to the police or other authorities where the law requires it or someone is at risk.

2. Making a complaint

You can complain to us about:

• content or behaviour on RiiG3N that you think is illegal or harmful;
• how we handled a report you made;
• a decision we made about your content or your account;
• our safety tools not working the way we say they do, or us not following our terms.

Email hey@riig3n.com with "Complaint" in the subject. Tell us what happened, the PIN involved if you know it, and roughly when. You can write in any language.

What happens next

• We'll confirm we've received your complaint within 2 working days.
• We aim to give you our decision within 14 days. Serious safety concerns are prioritised. If we need longer, we'll tell you why.
• We'll tell you what we decided and why, unless that would put someone at risk or the law stops us.

3. Appealing a decision about your account

If we removed your content, restricted, suspended or banned your account, or decided not to act on your report, you can ask us to look again.

• Email hey@riig3n.com with "Appeal" in the subject, and tell us why you think the decision was wrong.
• Someone who wasn't involved in the original decision will review it.
• If we got it wrong, we'll reverse the decision and restore what we can.

4. Intimate images and child safety

• If someone has shared, or is threatening to share, an intimate image of you, report them in the app. For adults, StopNCII.org can help stop the image spreading on other services, wherever you live.
• If you're under 18 and a nude image of you has been shared, the Internet Watch Foundation and Childline's Report Remove tool can help get it taken down.
• If you're worried a child is being groomed or abused online, report it in the app and to the police. In the UK you can also report to CEOP. In the US you can report to the NCMEC CyberTipline.

5. Taking it further

• In the UK, RiiG3N is regulated under the Online Safety Act 2023. If you're unhappy with how we've handled a safety issue, you can tell Ofcom, the UK's online safety regulator. Ofcom doesn't resolve individual complaints, but it uses what people tell it to check that services are following the law.
• Outside the UK, you can contact the online safety, consumer or data protection regulator where you live, such as the eSafety Commissioner in Australia or Coimisiún na Meán in Ireland.
• For complaints about your personal data, see our Privacy Policy.
• None of this affects your right to go to court or to contact the police.

6. Get help now

If you or someone else is in immediate danger, call your local emergency number.

Support in the UK

• Samaritans, any time, about anything: call 116 123 (free), also in Ireland.
• Shout, 24/7 text support: text SHOUT to 85258.
• Childline, for anyone under 19: call 0800 1111 or visit childline.org.uk.
• Revenge Porn Helpline, for adults affected by intimate image abuse: call 0345 6000 459.
• National Domestic Abuse Helpline, 24/7: call 0808 2000 247.
• Action Fraud, to report scams and fraud: call 0300 123 2040 or visit actionfraud.police.uk.
• Report Harmful Content, for help with harmful content online: reportharmfulcontent.com.

Support in other countries

• United States: call or text 988 (Suicide & Crisis Lifeline), or text HOME to 741741 (Crisis Text Line).
• Canada: call or text 988. Young people can call Kids Help Phone on 1-800-668-6868 or text 686868.
• Australia: Lifeline on 13 11 14, or Kids Helpline on 1800 55 1800.
• Ireland: Samaritans on 116 123, or Childline on 1800 66 66 66.
• New Zealand: call or text 1737.
• Anywhere else: findahelpline.com lists free, confidential helplines in over 130 countries.

These organisations are independent of RiiG3N. We list them so you can get help quickly.

7. Contact

RiiG3N Ltd, Unit 82a, James Carter Road, Bury St. Edmunds, Suffolk, IP28 7DE, United Kingdom. Email hey@riig3n.com.